Returns and Cancellations
Everything we sell online is covered by the Consumer Contract Regulations 2014. If you wish to return an item that is not damaged or faulty, just notify us within 28 days from the day of receipt and we will arrange the collection. Purchases will only be accepted as a return if they are unused with all labels intact, in all original packaging, with all instructions. The customer is responsible for the cost of returning the item(s) to the company. The cost of collection is as follows:
- £25 – single item collection
- £40 – two piece roomset collection
- £70 – three or more piece roomset collection
- £150 – disassembly and collection of a roomset
Upon receipt of the item(s), they will be inspected. If the item(s) are deemed unused, in their original packaging, and in a saleable condition, you will receive a refund within 14 working days minus the cost of collection. Tutti Bambini will refuse the right to issue a refund and will return the goods to the customer if they are deemed unfit for resale. By informing us that you would like your items to be collected you agree to these terms and conditions.
If you wish to cancel an order, you may do so at any time until it is delivered to our courier. E-mail us at email@example.com. Tutti Frutti Direct Ltd will make a full refund of your deposit or payment. Cancellations received after the order has been delivered to the courier will be refunded less transport and insurance costs.
Careful quality control is exercised before our goods leave the manufacturer. Our carriers will exercise every care in ensuring the goods reach you in perfect condition.
However, should an accident happen, here's how to deal with it: When you take delivery you should inspect what you've ordered and if there is any damage to your goods, note it on the delivery note or terminal at the time of delivery. DO NOT REFUSE THE GOODS. Then email one of our customer service associates for assistance at firstname.lastname@example.org - We will arrange FREE collection and re-delivery of a new item. For orders over £250, we require that any damage be noted at the time of delivery; for orders of lower value, if it is not possible to verify the condition of the goods upon delivery then please note "Unable to inspect on delivery" on the delivery note or terminal. All cases of damage must be communicated to us within two days of delivery. We cannot accept damage claims which have not been so noted or of which we are notified after this period.
Depending on the nature of the damage, a replacement product will be provided either direct from the manufacturer or from Tutti Frutti Direct Ltd - We will attempt to find the quickest solution for you. If we are unable to get you a replacement within 7 days, we will collect the item and refund you in full.
Tax and Duties
For customers in the EU, VAT is included on all goods delivered. For your convenience, your order total and invoice will show the price break down inclusive of VAT. You are not paying VAT on top of the price you pay.